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Technical Support Specialist

Customer Support

Remote

Full-time

$50,000 - $70,000

Provide technical support to our customers and help them resolve issues with our cloud services.

Responsibilities

Respond to customer inquiries via chat, email, and phone
Troubleshoot and resolve technical issues
Document solutions and update knowledge base articles
Escalate complex issues to the appropriate teams
Provide feedback to product teams based on customer interactions

Requirements

2+ years of experience in technical support
Knowledge of web hosting, domains, and email services
Excellent communication and customer service skills
Ability to explain technical concepts in simple terms
Problem-solving mindset and attention to detail

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